Privacy Policy
At Akriotou Wines, we recognize that your privacy is important. This privacy policy applies to the site and services offered by https://akriotouwines.gr/en/ (henceforth “the website””). We’ve set out below the details of how we collect, use, share and secure the personal information you provide.
What information we collect
When you register for our newsletter, submit a query via one of our website forms, sign up for an event, join our wine club, enter an online competition etc. we ask that you submit some, information, including but not limited to:
- Your name
- Email address
- Phone number
- Address
- Questionnaire responses
You may choose to visit our website anonymously, without providing any of the above information. However certain services on our website may require that these details be entered on a mandatory basis. This is because those details are essential for us, to be able to provide you with such services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring website addresses.
Why we collect your information
The information we collect from you may be used in one of the following ways:
- To perform the services requested (for instance if you’ve filled in a contact form asking to speak to a member of our team, we use your information to get in touch with you).
- To personalize your experience (your information helps us to better respond to your individual needs by sending you targeted information which may be more relevant to you).
- To improve our website (we continually strive to improve our website offerings based on the type of content our users click on or download).
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
- To conduct analysis on how effective our marketing campaigns are, how our products and services are used or downloaded and to track lead generation for our sales process.
- To create your online profile which we create for every user who registers on our wine club.
- To send marketing material, event invitations and updates. The email address you provide may also be used to send you important updates related to the site or the services you use.
- We track and analyze your actions on our website such as navigation, number of visits, downloads and search items to gain a better understanding of our visitors and their movements through the site.
Who your information is shared with
We do not sell, trade or otherwise share your information with outside parties. We may release your information when it is appropriate to comply with the law, enforce our privacy policy or protect ours or others’ rights, property or safety.
How we process your data
We will only collect and process personal data about you, where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you and legitimate interests (such as to protect you, us, or others from security threats, comply with laws that apply to us and to enable or administer our business through consolidated reporting, customer service etc.)
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data or wish to withdraw consent or object, please submit your request in our contact form, which you can find here.
Security of your data
We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. If a breach / unauthorized access of personal data takes place we will make you aware of the breach and if it affects you in any way.
Your rights to your data and how to manage your preferences
We may retain your information for a period of time consistent with the original purpose of collection. For instance, we may retain your information during the time in which you have an account to use our website or services. We also may retain your information during the period of time needed for Akriotou Wines to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.
You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
You may also choose to delete your data from our website at any time you choose and unsubscribe from any mailing lists you are on. Please note that deleting your data may affect the provision of some services.
Changes to our privacy policy
We reserve the right to amend this privacy policy at any time. We will not send individual email notifications on the updates. Any amendments will be posted on this page. You are therefore encouraged to visit this page periodically.
By using our website, you consent to our privacy policy and any revisions thereto. If you do not agree with our privacy policy or any changes we make to it, you may delete your profile.
Contact us
For further information about our privacy policy or any concerns or complaints, please submit your request in our contact form, which you can find here.